FAQ

Answers to the questions we get most often. For anything else, email cs.center0604@gmail.com.

What is your return policy?

You have 30 days after receiving your item to request a return. To be eligible, your item must be unworn or unused, with tags, in its original packaging, and include the receipt or proof of purchase.

How do I start a return?

To start a return, contact us at cs.center0604@gmail.com. Items sent back without first requesting a return will not be accepted. If your return is accepted, we will send you a return shipping label and instructions.

What items cannot be returned?

Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.

What are your approximate shipping times?

Approximate shipping times are 3 to 8 business days for the USA and 3 to 12 business days for the rest of the world. These times do not include weekends or public holidays.

What is the difference between processing and shipping time?

Processing time (3-5 business days) is separate from shipping time and and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed.